Contact Us

Non Gamstop Casinos is run by a small editorial team that researches and ranks casinos not on GamStop for UK readers. If you have a question about how we rate sites, spotted something that needs updating, or want to raise a concern about a listing, this page tells you how to reach us and what we can help with.

What we can help with

Our inbox mostly covers a handful of recurring topics. Before writing in, it's worth checking whether one of these already answers what you need:

• Corrections — an offer, licence detail or payment method listed for a brand on this site has changed or was wrong
• Ranking queries — how a particular casino earned its position or editorial rating
• New brand suggestions — a non GamStop operator you think we should look at for a future review
• General feedback — anything about the site's content, layout or usefulness that you think we should know

For a broader look at how our ratings are built, our Non Gamstop Casinos UK 2026 guide sets out the sites we currently rank and why. If your question is about how we approach the site as a whole rather than a single page, our About Us page covers our editorial approach and independence.

What we cannot do

It helps to be clear about the limits of what a review site can offer:

• We are not a casino, an operator, or a payment processor, so we cannot process deposits, withdrawals, account verification or bonus disputes on your behalf. Those matters sit with the operator's own support team, whose contact details are usually on their site.
• We cannot access, close or manage a GamStop account for you. If you've self-excluded and want to understand your options, our Responsible Gambling page explains the scheme and where to find independent support.
• We do not offer legal, financial or gambling-addiction counselling advice through this contact channel.

Before you get in touch

A few checks often save a round trip:

1. If your query relates to a specific offer or bonus term, check the operator's own terms and conditions page first — these change more frequently than our summaries can reflect.
2. If you're asking about eligibility or the rules around GamStop and self-exclusion generally, read our Responsible Gambling page, which explains how the scheme works in the UK.
3. If your question is about our site's own terms of use, our Terms and Conditions page sets these out in full.

How we handle commercial relationships

Non Gamstop Casinos earns commission when readers sign up with certain operators through links on this site. This funds our research but doesn't buy placement — no brand pays for a higher rating, and we welcome messages that challenge a review if you think a listing doesn't reflect your own experience. Any factual correction we accept gets reflected on the relevant page as quickly as we can manage it.

Response times and what to expect

We aim to read every message that comes in, though as a small editorial team we can't guarantee an instant reply. Messages about factual errors or urgent safety concerns are prioritised over general feedback. If you don't hear back promptly, it usually means we're working through a queue rather than ignoring you.

Whatever brings you here — a correction, a question about one of the sites we've reviewed, or feedback on the guide itself — we'd rather hear it than have an inaccuracy sit unfixed. All readers must be 18 or over to engage with any content or operator referenced on this site.